Refund Policy

Commission is only charged once a deal is recorded as closed following an admin-approved Lead — never on browsing, listing, or requesting contact. Listing a machine and browsing the marketplace are always free.

Commission already collected may be refunded, in full or in part, in the following situations:

• The recorded deal amount was entered in error and is corrected within 7 days of the transaction being logged.
• The underlying transaction is cancelled by mutual agreement of both buyer and seller before the machine changes hands, and this is reported to us within 14 days.
• A platform error caused a duplicate commission charge on the same deal.

• Disputes over machine condition, delivery, or post-sale performance, which are matters between buyer and seller.
• Change of mind after a deal has been reported as closed and completed.
• Commission on deals reported more than 30 days after closing.

Email support@plasticmachineworld.com with your account email, the machine listing, and a description of the issue. Our team typically responds within 3 business days.

Approved refunds are processed to the original payment method within 7–10 business days of approval. You will receive an email confirmation once the refund has been issued.

If you disagree with a refund decision, you may request a second review by replying to the resolution email within 14 days. Unresolved disputes are handled per the Dispute Resolution clause of our Terms of Service.